Refunds and Returns Policy
Thank you for shopping at opticsafeguard.com, owned and operated by Martina Lotti. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must include a receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are nonÂrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at martinalotti6@gmail.com or write to us at 394 Elsmere Avenue, Delmar, New York 12054.
Exceptions
Some items are non-returnable and non-refundable:
- Items marked as final sale.
- Personalized items.
- Items that are damaged or missing parts not due to our error.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue promptly.
Initiating a Return
To initiate a return, please follow these steps:
- Contact us at martinalotti6@gmail.com to request a return authorization.
- Pack your item securely, including any accessories, documentation, and proof of purchase.
- Ship your return item to the address provided by our customer service team.
Refund Processing Time
Refunds may take up to 20 business days to process once we receive your returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.
Policy Updates
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website. We encourage you to review this policy periodically for any updates.
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